While I love sleekness and gadgetry in my smartphone, the most important aspect of a captioned landline phone is reliability: It just has to work. When making real calls with the ClearCaptions phone, there are many times when the automatic captions are completely incomprehensible. This supposedly makes it faster.As a computational linguist/NLPer, this sounded great! However, as can be seen above, there is no speed or accuracy advantage. (This is why my hands (and I) were getting so tired/shaky.)Īdditionally, one of the aspects of the ClearCaptions phone that I was excited about is that it supposedly integrates human captioning with automatic/computer-generated captioning. CaptionCall is the industry leader in the provision of captioned-telephone service that is available at no-cost to anyone who has hearing loss that necessitates the use of captions to use the phone. Look what you can do: It dials like a regular phone and CaptionCall Mobile. The CapTel phone never had any issues with the other video. models, callers dial the captioning service first and enter your. Most of the time, the ClearCaptions phone did not caption anything, and I had to start the call again. Not seen here is the dozen or so trials I did with the ClearCaptions phone, using a different, lower quality video that better portrayed a one-sided phone call. My hands were starting to get very tired (see below for an explanation).Īs you can see, the speed and accuracy of the CapTel phone is superior to ClearCaptions. I apologize in advance for some of the shaky camera work. I used a YouTube video of a person speaking, to ensure that the audio was identical for each trial. Below I’ve posted a video with a side-by-side comparison. Obviously this is the most critical aspect of a captioned phone.
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